Refund Policy
We want you to be certain about the piece you have chosen. If something is not right, tell us promptly and we will put it in order.
The short version
Unworn pieces in original condition, with all packaging and papers, may be returned within seven days of delivery. Special orders, engraved pieces and sized bracelets are excluded.
Returns
Contact us within seven days of delivery, quoting your order reference. We will confirm the return and arrange collection or give you the address to send it to.
The watch must be unworn, unmarked, and complete with its box, papers, links and any protective film still in place.
Refunds
Once the piece is back with us and inspected, the refund is issued to the original payment method, or by bank transfer for cash-on-delivery orders.
Refunds are processed within five working days of the inspection. Delivery charges are refunded only where the return is due to a fault on our side.
Faults and servicing
Every piece is backed by our in-house service guarantee. A manufacturing or movement fault found after delivery is repaired or replaced at no cost to you.
Damage from wear, water exposure beyond the stated rating, or third-party servicing is not covered.
Exclusions
Special-order and bespoke references are sourced or configured to your specification and cannot be returned for a change of mind.
Engraved pieces, and bracelets that have been sized to your wrist, are likewise final sale.
Starting a return
Email support@velmontdials.com or call +92 328 4820829 with your order reference and a note of the problem.